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Frequently Asked Questions

FAQ - Speedy Glass

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the FAQ

1.

Auto glass damage

1.1

Why is it important to repair or replace a windshield? Answer

1.2

When is it time to repair auto glass damage and replace a windshield? Answer

1.3

Can my windshield break into pieces? Answer

1.4

What is involved in a windshield repair? Answer

1.5

When can I schedule an appointment to have my windshield repaired? Answer

1.6

My vehicle was smashed into and now I have a broken side window. What do I need to do? Answer

1.7

When will my windshield repair or replacement be ready? Answer

1.8

When will I be able to get behind the wheel of my vehicle safely again? Answer

1.9

Since the rearview mirror is attached to the windshield, will it be re-affixed to the new windshield afterwards? Answer

1.10

Can I be assured that the chip will not show after the repair of my windshield? Answer

1.11

Will my vehicle be vacuumed after the work is finished? Answer

1.12

Do your technicians have certification for what they do? Answer

1.13

Why does it matter where the impact occurred? Answer

1.14

Is it possible to have more than one impact repaired? Answer

2.

Advanced driver-assistance systems

2.1

Advanced driver-assistance systems (ADAS): what are they? Answer

2.2

What are the advanced driver-assistance system components that can be impacted during a windshield replacement? Answer

2.3

According to some automakers, camera recalibration is necessary after the replacement of a windshield, and should be made at one of their dealerships. Is this true or false? Answer

2.4

What are the different ways of recalibrating advanced driver-assistance systems? Answer

2.5

How much should I expect to pay for the recalibration of an advanced driver-assistance system? Answer

2.6

Can I get in touch with Speedy Glass® if something’s not right with my advanced driver-assistance system? Answer

2.7

Do you have a guarantee for the recalibration of this system? Answer

3.

Mobile service

3.1

Mobile service: what is it? Answer

3.2

Mobile service: how does it work? Answer

3.3

Do I have to pay more for mobile service? Answer

3.4

Your mobile service is not available. How come? Answer

3.5

Does your mobile service require that my vehicle be situated in an area where it’s covered and heated? Answer

3.6

Should I expect a call from the technician before he arrives? Answer

3.7

Is it necessary for me to stay with the technician throughout the mobile repair or replacement process? Answer

4.

Vehicle information

4.1

Where can I find the information pertaining to my Vehicle Identification Number (VIN)? Answer

4.2

Why do you ask for so much information about my vehicle before an auto glass replacement? Answer

5.

Windshields and other parts

5.1

What sets original equipment manufacturer (OEM) and original equipment equivalent (OEE) apart? Answer

6.

Appointments

6.1

I can’t seem to find my nearest service centre on your list of service centres. Answer

6.2

Is it possible to leave my vehicle at the service centre before opening hours and get it back later in the evening? Answer

6.3

Can my auto glass appointment be cancelled or rescheduled? Answer

6.4

Do your service centres have Wi-Fi? Answer

7.

Guarantees

7.1

Is your work guaranteed? Answer

7.2

Is the warranty valid in other locations? Answer

7.3

What falls under your lifetime warranty?1 Answer

7.4

Is the recalibration of advanced driver-assistance systems guaranteed by Speedy Glass?® Answer

7.5

The Protect PlusTM Warranty: what is it? Answer

7.6

How can I be sure that a chip will not grow bigger while it is being repaired? Answer

8.

Insurance

8.1

Does my broker or insurance company need to be notified before I get in touch with Speedy Glass®? Answer

8.2

Should I expect to see an increase in my premiums by filing a claim for glass damage to my insurance company? Answer

8.3

Can I ask about auto glass claims or check my deductible without my insurance rates increasing? Answer

8.4

How can I learn about what a deductible is? Answer

8.5

Does a deductible change depending on whether a windshield is repaired or replaced? Answer

8.6

What happens if the cost of my windshield repair or replacement is the same or higher than my deductible? Answer

9.

Other accessories

9.1

Do you offer wiper blades? Answer

9.2

Do you do window tinting? Answer

9.3

Do you sell remote car starters? How can I find out about which models are best suited to my vehicle? Answer

9.4

Can sunroofs be installed and repaired at Speedy Glass®? Answer

10.

Website privacy and security

10.1

Am I browsing a secure website? Answer

10.2

Is my personal information safe? Will you sell it to a third party? Answer